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💕The Pink Doxie Shipping Policy 💕
All orders ship within 2-3 business days from zip code 37311. Once your order is processed, you'll receive tracking information via email. We offer the following domestic shipping options:
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Orders with a subtotal of $99.99 or less: Flat rate shipping of $8.
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Orders of $100 or more: FREE shipping!
For international orders, please use our Contact Us form to provide your shipping address before completing your purchase so we can offer the best possible rates.
Local Store Pickup: If you are local and prefer in-person pickup to save on shipping fees, select in-person pickup at checkout to bypass shipping charges. We will notify you when your order is ready for pickup.
Please note: The Pink Doxie Boutique is not responsible for lost or stolen packages. If you believe your package is lost or has been stolen, please contact USPS using the tracking information provided to you. All orders are shipped with tracking information.
💕 The Pink Doxie Return & Exchange Policy 💕
We hope you love every piece you pick from The Pink Doxie—but just in case something doesn’t work out, we’re here to help! Please review our updated return policy below.
RETURNS
- Returns must be initiated within 14 days of receiving your order.
- Items must be unworn, unwashed, and have original tags attached.
- Return shipping is the customer’s responsibility, unless the item arrived damaged or incorrect.
- We do not offer refunds, but store credit will be issued for qualifying returns in the form of a gift card sent to your email.
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Shipping fees are non-refundable unless your item is damaged or defective.
- Any return that does not meet these conditions will be sent back at the customer’s expense.
DAMAGED OR INCORRECT ITEMS
- For U.S. orders, damages must be reported within 3 days of delivery.
- For international orders, damages must be reported within 7 days of delivery.
- Please email wendy@pinkdoxieboutique.com with your order number and clear photos of the damage (including packaging).
- Items reported outside the timeframe may not qualify for return or credit.
EXCHANGES
- Need a different size? We’re happy to help if the item is in stock!
- If your desired size is unavailable, you’ll receive store credit instead.
- Customers are responsible for the shipping cost of both the return and the new item.
FINAL SALE ITEMS (Not Eligible for Return or Exchange)
All sales are final on the following:
- Gift cards
- Accessories
- Cosmetics
- Intimates, bras, camisoles, slips, leggings, and tights
- Swimwear and socks
- Items marked Final Sale or from the Clearance section
Returns with makeup, deodorant, perfume, or product stains will not be accepted and may be returned to you at your expense.
INTERNATIONAL ORDERS
- Return must be requested within 14 days of delivery.
- Items must be returned within 30 days, in original condition.
- Return shipping is the customer’s responsibility, unless the item is damaged or incorrect.
SHIPPING RETURNS
Please send all eligible returns to:
The Pink Doxie
2121 North Ocoee Street, Suite 110
Cleveland, TN 37311
- We recommend using a trackable shipping service or purchasing shipping insurance, especially for returns over $75.
- The Pink Doxie is not responsible for lost or unconfirmed return shipments.
QUESTIONS?
We’re here to make your shopping experience fabulous from start to finish! Reach out anytime at wendy@pinkdoxieboutique.com.
