Shipping & Returns
SHIPPING
All orders ship within 2-3 business days from zip code 37311. Once your order is processed, you'll receive tracking information via email. All domestic orders will ship via USPS and should arrive within 7-10 business days from the date the order was placed. An email will be sent once your package has been shipped and will include tracking information. Please ensure the correct address is entered at checkout. We are not responsible for undelivered packages due to an incorrectly entered address. We offer the following domestic shipping options:
- Orders with a subtotal of $74.99 or less: Flat rate shipping of $7.95.
- Orders of $75 or more: FREE shipping!
We are not responsible for lost or stolen packages. Please submit all claims to UPS or to the United States Postal Service.
Please note: Once your package leaves our storefront, we no longer control shipping timeframes, including any delays. Please refer to your tracking number for updates, and contact UPS or USPS if your package is not moving through the network. We pride ourselves on extremely fast shipping, but cannot control issues within the carrier's network. The Pink Doxie Boutique is not responsible for lost or stolen packages. If you believe your package is lost or has been stolen, please contact USPS using the tracking information provided to you. All orders are shipped with tracking information.
Local Store Pickup: If you are local and prefer in-person pickup to save on shipping fees, select in-person pickup at checkout to bypass shipping charges. We will notify you when your order is ready for pickup.
Please note: Any order that includes a pre-order item will be held and shipped in full once the pre-order arrives. If you prefer to receive your in-stock items sooner, please place them in a separate order.
RETURN POLICY
We hope you love every piece you pick from The Pink Doxie—but just in case something doesn’t work out, we’re here to help! Please review our updated return policy below.
RETURNS
- Returns must be initiated within 14 days of receiving your order.
- Items must be unworn, unwashed, and have original tags attached.
- Return shipping is the customer’s responsibility, unless the item arrived damaged or incorrect.
- We do not offer refunds, but store credit will be issued for qualifying returns in the form of a gift card sent to your email.
- Shipping fees are non-refundable unless your item is damaged or defective.
- Any return that does not meet these conditions will be sent back at the customer’s expense.
- All Final Sale and Discounted items are ineligible for return and are sold as is.
DAMAGED OR INCORRECT ITEMS
- For U.S. orders, damages must be reported within 24 hours of delivery.
- For international orders, damages must be reported within 7 days of delivery.
- Please email wendy@pinkdoxieboutique.com with your order number and clear photos of the damage (including packaging).
- Items reported outside the timeframe may not qualify for return or credit.
EXCHANGES
- Need a different size? We’re happy to help if the item is in stock!
- If your desired size is unavailable, you’ll receive store credit instead.
- Customers are responsible for the shipping cost of both the return and the new item.
FINAL SALE ITEMS (Not Eligible for Return or Exchange)
All sales are final on the following:
- Gift cards
- Accessories
- Cosmetics
- Intimates, bras, camisoles, slips, leggings, and tights
- Swimwear and socks
- Items marked Final Sale or from the Clearance section
Returns with makeup, deodorant, perfume, or product stains will not be accepted and may be returned to you at your expense.
INTERNATIONAL ORDERS
- Return must be requested within 14 days of delivery.
- Items must be returned within 30 days, in original condition.
- Return shipping is the customer’s responsibility, unless the item is damaged or incorrect.
SHIPPING RETURNS
Please send all eligible returns to:
The Pink Doxie
2121 North Ocoee Street, Suite 110
Cleveland, TN 37311
- We recommend using a trackable shipping service or purchasing shipping insurance, especially for returns over $75.
- The Pink Doxie is not responsible for lost or unconfirmed return shipments.
QUESTIONS?
We’re here to make your shopping experience fabulous from start to finish! Reach out anytime at wendy@pinkdoxieboutique.com.