Shipping &amp; Returns

At The Pink Doxie, we carefully inspect, prepare, and package every order before it leaves our boutique. Please review the following policies before completing your purchase. By placing an order with The Pink Doxie, you acknowledge and agree to the policies outlined below.

Shipping

Orders are processed and shipped from our boutique in Cleveland, Tennessee.

Orders are typically processed within 2–3 business days.
Business days do not include weekends or holidays.
You will receive an email containing tracking information after your order ships.
Most domestic orders are shipped through the United States Postal Service.
Delivery estimates are provided by the shipping carrier and are not guaranteed by The Pink Doxie.

Please carefully review your name, shipping address, apartment or suite number, and ZIP code before completing your purchase. The Pink Doxie is not responsible for packages that are delayed, returned, misdelivered, or undeliverable because an incorrect or incomplete address was entered at checkout.

Domestic Shipping Rates

We currently offer the following shipping options within the United States:

Orders with a merchandise subtotal of $74.99 or less: $7.95 flat-rate shipping
Orders with a merchandise subtotal of $75 or more: Free standard shipping
Free local pickup is available at our Cleveland, Tennessee boutique

The qualifying subtotal for free shipping is calculated after discounts and before applicable taxes.

Original shipping charges are nonrefundable, including when an eligible item is returned for store credit.

Tracking and Delivery

Tracking information will be emailed to the address provided at checkout once your order has shipped.

Please allow time for the carrier’s tracking system to update. In some cases, a shipping label may be created before the package receives its first carrier scan.

Once a package has been accepted by the shipping carrier, its handling, transportation, delivery schedule, and tracking updates are outside the control of The Pink Doxie. Carrier delays do not qualify an order for a refund or cancellation.

Lost, Stolen or Missing Packages

The Pink Doxie is not responsible for packages that are lost, stolen, misdelivered, or missing after they have been accepted or marked as delivered by the shipping carrier.

If your tracking information shows that your package was delivered but you cannot locate it, please:

Check around your residence, porch, garage, mailbox, or other delivery locations.
Ask members of your household or nearby neighbors whether they accepted the package.
Allow one additional business day, as carriers occasionally mark packages as delivered before final delivery.
Contact your local USPS office using the tracking number provided.
Submit a missing-mail request or claim directly with USPS when applicable.

Any missing-mail search or shipping claim must be initiated and managed by the customer directly with USPS. The Pink Doxie is not able to guarantee that USPS will approve or reimburse a claim.

We are happy to provide a copy of your order confirmation or receipt if USPS requests proof of purchase.

Packages Damaged During Shipping

The Pink Doxie carefully inspects and packages merchandise before it leaves our facility. Once a package has been accepted by USPS, its handling and transportation are outside our control.

If your merchandise or package is damaged while in transit, you are responsible for filing and managing a claim directly with USPS when the shipment is eligible for a claim. The Pink Doxie cannot file or manage the customer’s claim and cannot guarantee claim approval or reimbursement.

If shipping damage occurs:

Keep the damaged merchandise.
Keep the original mailing box or envelope.
Keep the shipping label, wrapping and all packing materials.
Take clear photographs of the damaged merchandise.
Photograph the exterior and interior of the package.
Photograph the shipping label and packing materials.
File a claim through the USPS Claims website using your tracking number.

Do not discard the merchandise or packaging until USPS has completed its review. USPS may require the package, packing materials and damaged merchandise to be presented for inspection.

Upon request, The Pink Doxie can provide a copy of your order confirmation or receipt as proof of purchase. All claim decisions and reimbursement amounts are determined solely by USPS.

File or review a USPS claim at:

https://www.usps.com/help/claims.htm

Defective or Incorrect Merchandise

Shipping damage is different from receiving an incorrect item or an item with a manufacturing defect.

If The Pink Doxie sent you an incorrect item, or you believe an item had a manufacturing defect before shipment, please email wendy@pinkdoxieboutique.com within 24 hours of delivery.

Your email must include:

Your full name
Your order number
A description of the issue
Clear photographs of the merchandise
Photographs of the packaging and shipping label

Please do not wear, wash, alter, remove tags from, or attempt to repair the item.

Reports received after the 24-hour notification period may not qualify for replacement or store credit. Normal variations in color, pattern placement, distressing, texture, measurements or other design details are not necessarily considered defects.

If we determine that The Pink Doxie sent an incorrect or defective item, we will provide instructions for resolving the issue.

Local Store Pickup

Customers may select local pickup at checkout when the option is available.

Please wait until you receive notification that your order is ready before arriving at the boutique. Bringing an order confirmation or valid identification may be required at pickup.

Orders are available for pickup at:

The Pink Doxie
2121 North Ocoee Street, Suite 110
Cleveland, Tennessee 37311

Choosing local pickup does not make an otherwise Final Sale item eligible for return or exchange.

Preorders

If an order contains both in-stock and preorder merchandise, the entire order may be held until the preorder item arrives.

If you would like your in-stock merchandise to ship immediately, please place preorder and in-stock items in separate transactions.

Estimated preorder arrival dates are estimates and may change because of manufacturer, supplier or carrier delays. Purchasing a preorder item confirms your acceptance of the estimated timeframe and the possibility of delays.

Return Policy

We hope you love everything you purchase from The Pink Doxie. If an eligible item does not work for you, please carefully review the following return requirements.

Eligible Returns

To qualify for a return:

The return must be initiated within 14 calendar days of confirmed delivery or local pickup.
The merchandise must be unworn, unwashed, unaltered and unused.
All original tags must remain attached.
The item must be free of odors, pet hair, smoke, makeup, deodorant, perfume, stains and signs of wear.
The item must not be classified as Final Sale.
Proof of purchase is required.

Returns that do not satisfy every requirement will not be accepted.

The Pink Doxie does not issue refunds to the original payment method for standard returns. Approved returns receive store credit in the form of a digital gift card sent to the email address associated with the order.

Store credit is issued only after the returned merchandise has been received, inspected and approved.

Return Shipping

Customers are responsible for all return shipping costs unless The Pink Doxie confirms that an incorrect or defective item was sent.

Original shipping charges are nonrefundable.

We strongly recommend using a trackable shipping service and purchasing shipping insurance, particularly for higher-value returns. The Pink Doxie is not responsible for returned packages that are lost, damaged, delayed or not confirmed as delivered.

Mail eligible returns to:

The Pink Doxie
Attn: Returns
2121 North Ocoee Street, Suite 110
Cleveland, Tennessee 37311

Please include your name, order number and contact information inside the package.

Sending merchandise to this address does not guarantee that the return will be approved. Every return will be inspected according to this policy.

Returns That Do Not Meet Our Requirements

Merchandise that does not meet our return requirements will be refused.

Ineligible merchandise mailed to The Pink Doxie may be sent back to the customer at the customer’s expense. The customer will be responsible for paying the additional shipping charge before the merchandise is returned.

The Pink Doxie is not responsible for storing ineligible or refused merchandise indefinitely.

Exchanges

If you need a different size in an eligible item, please contact us as soon as possible. Exchanges are subject to availability and are not guaranteed.

Customers are responsible for:

Shipping the original merchandise back to The Pink Doxie
The shipping cost for the replacement item

The original merchandise must satisfy all return requirements before an exchange can be approved.

If the requested size is no longer available, approved merchandise will receive store credit instead. Final Sale merchandise cannot be exchanged for another size, color or item.

Final Sale Items

All Final Sale purchases are final. Final Sale merchandise cannot be returned, exchanged or refunded.

Final Sale includes:

Items marked “Final Sale”
Merchandise purchased from the Final Sale or Clearance section
Merchandise purchased at a discounted or promotional price
Gift cards
Accessories
Jewelry
Cosmetics and beauty products
Intimates
Bras
Camisoles
Slips
Leggings
Tights
Swimwear
Socks
Custom-made or personalized merchandise
Jazzy Bean Collection merchandise

A discount applied through a promotional code, automatic promotion, live sale, special event or other markdown makes the discounted merchandise Final Sale.

Final Sale merchandise is sold as is. Please carefully review the product description, measurements, sizing information and sale status before completing your purchase.

If you have questions about sizing, fit or Final Sale status, please contact us before purchasing. We are happy to help, but we cannot make exceptions to the Final Sale policy after the transaction has been completed.

Final Sale merchandise brought or mailed back to The Pink Doxie will not be accepted. Ineligible merchandise may be returned to the customer at the customer’s expense.

Condition of Returned Merchandise

Returns containing any of the following will not be accepted:

Makeup or deodorant marks
Perfume, smoke or other noticeable odors
Pet hair
Stains
Signs of wear
Washed or altered merchandise
Missing or detached tags
Damage caused after delivery
Excessive wrinkling or improper packaging
Merchandise returned outside the permitted timeframe

If a return is refused, the customer will be responsible for the cost of having it shipped back.

Promotional Purchases

Unless a promotion specifically states otherwise, merchandise purchased with a discount, promotional code, automatic discount, live-sale discount or markdown is Final Sale.

If a promotion includes a free gift, the free gift must be returned unused and in its original condition with any approved return connected to that promotion. If the gift is not returned, its retail value may be deducted from the store credit.

Promotional discounts cannot be added to an order after the transaction has been completed.

Order Changes and Cancellations

We begin processing orders as quickly as possible. For this reason, we cannot guarantee that an order can be changed or canceled after it has been placed.

Once an order has entered processing or a shipping label has been created, it cannot be canceled.

Final Sale orders cannot be canceled because of sizing, color preference or a change of mind.

Please review your items, sizes, quantities, discount information and shipping address carefully before completing checkout.

Refused and Returned-to-Sender Packages

Packages refused by the customer or returned because of an incorrect address, incomplete address, failed delivery attempt or failure to collect the package are not considered approved returns.

If a package is returned to The Pink Doxie, the customer is responsible for any additional shipping charges required to resend it. Original shipping charges are nonrefundable.

If an order originally qualified for free shipping, the actual shipping cost may be deducted from any store credit issued when permitted by this policy.

Final Sale merchandise remains Final Sale even when a package is refused or returned to sender.

International Orders

International customers must request an eligible return within 14 calendar days of confirmed delivery.

Approved international returns must be received by The Pink Doxie within 30 days of delivery and must satisfy all return-condition requirements.

International customers are responsible for:

Return shipping costs
Tracking and insurance
Customs charges
Duties, taxes or brokerage fees

Original shipping charges, customs fees, duties and taxes are nonrefundable.

The Pink Doxie is not responsible for international packages delayed, held, refused, lost or damaged by a carrier or customs authority.

Final Sale merchandise is not eligible for international return or exchange.

Policy Acceptance

By completing a purchase from The Pink Doxie online, in store, through a live sale, by invoice or through another sales channel, you acknowledge and agree to this Shipping & Returns Policy.

We apply these policies consistently so that we can serve every customer fairly. Employees and representatives of The Pink Doxie are not authorized to make exceptions unless an exception is confirmed in writing by the owner.

Questions?

We want you to feel confident before placing your order. If you have questions about sizing, fit, product details, shipping or return eligibility, please contact us before purchasing.

Email: wendy@pinkdoxieboutique.com